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Frequently Asked Questions

🎨 GENERAL QUESTIONS

What does Ashley Campo Design offer?

 

Ashley Campo Design offers original fine art, illustration, custom commissions, interior design projects, and the Café Sketch Mail Club subscription.

 

All artwork is created by Ashley and designed with a calm, elegant, and thoughtful aesthetic.

Where are you located?

Ashley Campo Design is based in Ohio, United States. All physical artwork and mail club items ship from Ohio.

Do you ship internationally?

 

Currently, shipping is available within the United States. International shipping may be available in the future.

How long does shipping take?

 

For physical prints and artwork:

• Orders typically ship within 3–7 business days.

• Shipping time depends on your location.

 

For Café Sketch Mail Club:

• Billing occurs on the 5th of each month.

• Mail ships between the 5th–10th.

• Sign up by the 20th to receive the following month’s mail.

 

🖼 FINE ART & PRINTS

 

Are prints signed?

 

Select prints may be signed. If you would like a signed print, please note it at checkout (when available).

 

What sizes are available?

 

Available sizes are listed on each product page. If you’re looking for a custom size, you may contact Ashley directly.

Can I request a custom print of an existing artwork?

 

Yes! Please use the contact page to inquire about custom sizing or special requests.

✍️ COMMISSIONS

 

Do you accept commission projects?

 

Yes — Ashley accepts a limited number of commissions for:

 

• Portraits

• Animals & pets

• Custom illustrations

• Special projects

 

Availability depends on the schedule.

How does the commission process work?

    1.    Submit an inquiry through the commission form.

    2.    Discuss details, size, and pricing.

    3.    A deposit is required to begin.

    4.    Final payment is due before delivery.

How long do commissions take?

 

Turnaround time varies depending on project size and complexity, typically 2–6 weeks.

 

📬 CAFÉ SKETCH MAIL CLUB

 

What is Café Sketch Mail Club?

 

Café Sketch Mail Club is a monthly art subscription designed to deliver calm, creativity, and inspiration to your mailbox.

 

Each month includes:

• 5x7 art print or postcard

• Sticker sheet

• Artist letter

• Creative activity (recipe, mini project, or surprise item)

• Monthly bookmark

 

What is the Founding Member Special?

 

Founding Members lock in the $11.99/month rate forever.

 

The price will increase to $14/month in the future.

 

When will I be charged?

 

You are billed monthly on the 5th.

 

When will my mail ship?

 

Mail is prepared and shipped between the 5th–10th each month.

 

When is the sign-up deadline?

 

Sign up by the 20th to receive the following month’s mail.

 

Can I cancel anytime?

 

Yes. You may cancel before the next billing cycle to avoid future charges.

 

Can I update my preferences?

 

Yes. After subscribing, you will be directed to a preference form so you can tell Ashley what themes you love (animals, architecture, café scenes, recipes, etc.).

 

💳 PAYMENTS

 

What payment methods are accepted?

 

All major credit cards and available online payment options through Wix checkout are accepted.

 

Are purchases refundable?

 

Due to the nature of art and printed products, sales are final unless the item arrives damaged.

 

If your order arrives damaged, please contact us within 5 days of delivery.

 

📩 STILL HAVE QUESTIONS?

 

If you don’t see your question here, please visit the Contact page.

We’re happy to help.

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© 2025 by Ashely Campo

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